Price lists of available photo products ordered by the various commodity groups - see the "price list" button in the title bar menu. By clicking on this function, the price list opens.
Now you can select individual products and find the corresponding prices. They are sorted by format, cover and paper type. You will also find the price of additional inserted pages. The price lists are kept current through the “check for price updates” option in the price option.
In the shopping basket you can see which items you currently have selected to order.
Each individual item is listed. If you choose any design templates or themes, you can also track them in the basket. You can order any additional items, change the number of already selected items or delete any items.
It is also possible to retrieve and edit the items which have been placed in the shopping basket. On the right side in the basket you can see the price for each item.
When ordering by CD the prices are those charged by the store in which you place your order.
You select the order channel in the shopping basket. There are two options:
Important: The possible order channels depend on which partner you are using as not every partner supports all delivery channels.
If you place your burnt order onto a CD-R/RW in your photo dealer's store and also wish to collect the goods from the store, use the option "Burn CD leave with / collect products from photo dealer".
Click this option and then press "next". A form opens for the details that are required for the ordering process. If you have a voucher, do not forget to enter the voucher number.
If you check "Save personal details on hard drive", you will not need to re-enter these details in a subsequent order.
Click "Next".
All burners connected to your computer will be offered to you to select from. If you encounter problems during burning, you can alternatively produce an ISO image and burn a CD using a different program such as Nero. Select the required burner and set the writing speed suitable for your burner and your CD-R/RW and click "Next". The data will be prepared (a CD image will be created). You will be asked to insert a CD-R/RW.
Click "OK" to confirm when there is a CD-R/RW in the burner.
The burning process then starts. Done! Please place the burnt CD in a photo order bag at your photo dealer's store and hand it in. That completes the order process.
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Warning: Please follow this procedure. MCF files which are simply copied onto the CD and burnt do not contain any order information, such as your address or the number of photo products and cannot be processed in production. |
After you have activated the "Start order process" button in the shopping basket, you can register or enter your user data in the following window. Press "Next" to confirm the details you have entered.
Please note that you must have an active Internet connection.
You can select the delivery channel in the following window. Your order can be supplied in two ways. Either you can collect your order from your retailer, or you can have it sent conveniently to your home address.
When placing an online order you will receive an order confirmation within 12 hours by e-mail.
When the order is packed, ready for dispatch and registered, a dispatch confirmation will be triggered at the same time.
If you have a voucher code you can enter it after you select your payment method in the “check order and send” section. At the top of this screen there is a field to enter the code – then click “apply” to validate the code. Your basket total should now re-calculate based on the voucher amount.
If you have any issues with your code, please do not hesitate to contact our customer service department.
Yes, please refer to the email you received when you placed your order for information on despatch times and a link to track your order.
Unfortunately, orders cannot be cancelled as the orders go into the automatic production and cannot be stopped.
If you have submitted a CD order for processing and it has been returned to you without being processed,
there are two possible explanations:
The most likely explanation is that there was no order on your CD. That means you did not place your order through the software and burnt the CD using a burner program installed on your computer. In this case the information on the CD will not be sufficient to print the required CEWE PHOTOBOOK. It is therefore essential that you always place your order using the CEWE PHOTOBOOK software.
Another possibility is that there is an error on the CD which makes it impossible to read your order data.
In both cases, your order should be placed again and a new order CD should be burnt.
If there are grounds for complaint, we handle it differently depending on whether you selected postal delivery or collection from the store. If you ordered your CEWE PHOTOBOOK for postal delivery, please contact our Customer Services by telephone or e-mail.
If you have received your CEWE PHOTOBOOK order in a store, you should complain through that store. To do so you should ideally place your CEWE PHOTOBOOK in the original packaging, enclose the order bag with the order CD if you did not order online, and briefly set out the reason for your complaint. You should then send this entire order back to us through the same store.
Customer Services will respond immediately during the stated working hours on the website. If the facts cannot be clarified directly, the Customer Services agent will gather the required information and get back to you as soon as they can.
Customer Services is instructed to answer all incoming e-mails within 24 hours. In the case of queries for which Customer Services need to inspect production data and/or verify other processes, the 24-hour period may be exceeded. You can be sure, however, that each enquiry will be dealt with as rapidly as possible.
Incorrectly reproduced colours or colour faults in your CEWE PHOTOBOOK may be caused by the Automatic Image Correction setting in the software. If you find a fault in your CEWE PHOTOBOOK causing colours to be reproduced incorrectly, we ask that you make a formal complaint so that the responsible laboratory can check the details of your order.
That depends on the weight of the order. Orders under 1000g are delivered by the Post Office. Orders over 1000g are delivered by a courier service.
If you have placed your order online, you can go to our website, login and go to “My Gallery” to find your recent orders. Here it gives you the option to re-order under the project.
If you have placed your order via CD, unfortunately you cannot reorder by this method.